1. Introduction
PitchBoards, Inc. ("PitchBoards," "we," "us," or "our") operates the PitchBoards mobile application and the pitchboards.io website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, brokerage name, and other details you provide when creating an account or subscribing to our Service.
- Payment Information: Billing address and payment method details. Payment processing is handled by Stripe, Inc. We do not store your full credit card number on our servers.
- Usage Data: Information about how you interact with the Service, including pages viewed, features used, device type, operating system, IP address, and browser type.
- Content You Provide: Listing data, photos, documents, team information, and other content you upload or create within the Service.
- Communications: Records of your correspondence with us, including support requests and feedback.
3. How We Use Your Information
- Provide, maintain, and improve the Service.
- Process transactions and send related information, including purchase confirmations and invoices.
- Send transactional emails such as team invitations, account notifications, and receipts.
- Respond to your comments, questions, and support requests.
- Monitor and analyze usage trends to improve user experience.
- Detect, prevent, and address technical issues and fraudulent activity.
- Comply with legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing (Stripe), email delivery (Resend), cloud hosting, and analytics.
- Team Members:If you are part of a brokerage team, certain account and listing information may be visible to other members of your team as part of the Service's collaboration features.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.
7. Your Rights and Choices
- Access and Update: You may access and update your account information at any time through the Service.
- Deletion: You may request deletion of your personal data by contacting us at the email below.
- Opt-Out: You may opt out of non-essential communications by following the unsubscribe instructions in our emails.
- California Residents: Under the CCPA, you have the right to know what personal information we collect, request its deletion, and opt out of its sale (we do not sell personal information).
8. Cookies and Tracking
We may use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
10. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.